Terms of service

Terms and Conditions of Use

Service Description

Signorbit.com (a brand of Plastiwood), with registered office at Viale Mazzini n.224, 03100 Frosinone, Italy (hereinafter referred to as “Signorbit.com”), offers its customers a service for the receipt, digital printing, and shipment of digital files and documents through the website www.signorbit.com (hereinafter referred to as “Signorbit.com”).

Before using the website, it is important to carefully read these General Terms of Use.

The validation of an order implies the tacit acceptance of these General Terms of Use.

Use of the Service

Users of the website www.signorbit.com undertake to provide only truthful and accurate contact information.

The customer agrees to use the Service in accordance with these contractual provisions, with applicable laws and regulations, and in any case not to engage in or encourage any illegal conduct or conduct that may infringe the rights, interests, or prerogatives of third parties.

The customer agrees to verify that the content of the files sent to Signorbit.com complies with the laws in force, particularly with regard to criminal provisions relating to:

  • pornography

  • violence

  • pedophilia

  • intellectual property rights

Signorbit.com reserves the right to refuse orders and/or report any violations of applicable laws.

The customer acknowledges and accepts that the acquisition of any type of material or data through the use of the Service takes place under their sole responsibility and at their own risk, including any damage caused to systems or loss of data.

The customer is therefore aware that any risks arising from the use of the Service are borne solely by the customer, and Signorbit.com shall not be held responsible in the event of partial or total loss of data.

Users are advised to always keep their own backup copy of the submitted files.

Processed files are deleted from Signorbit.com systems within 5 days after the printing of the order.

Finally, Signorbit.com does not guarantee the results obtainable through the file submission service, nor the quality, accuracy, or reliability of the data sent or received through the website if they do not comply with the technical specifications recommended in the product description sheets on the website.

Liability and Service Limitations

The customer shall be solely and exclusively responsible for the content of the files that will be printed by Signorbit.com, over which Signorbit.com does not exercise any control.

If the user’s conduct no longer complies with these terms and conditions, or if Signorbit.com believes, at its sole discretion, that such conduct may cause damage, it reserves the right to take any action it deems necessary.

Prices

The selling prices indicated on the website are expressed in euros (€), including VAT, excluding shipping costs which are borne by the user.

Signorbit.com reserves the right to change prices at any time without prior notice, but undertakes to apply the prices in force at the time the order is placed (i.e., those indicated on the website).

Deliveries

Orders are delivered to the address indicated by the customer at the time of purchase.

Delivery times indicated on the website are for guidance only and may be modified at any time.

Signorbit.com shall not be held responsible under any circumstances for direct or indirect damages caused by delivery delays or by the loss of the shipment by the courier.

If the indicated delivery times are not respected, we will open an investigation with the courier service.

During this period, no refunds or product replacements can be issued.

Right of Withdrawal

In accordance with Italian Legislative Decree 206/2005 (Consumer Code), customers acting as consumers have the right to withdraw from the purchase within 14 days from receipt of the products, without any penalty and without having to provide any reason.

How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the customer must clearly communicate their decision within 14 days of receiving the goods by sending a notification to:

Email: info@signorbit.com

The communication may be sent via email, certified email (PEC), or registered mail.

The customer may use the standard withdrawal form provided in Annex I of the Consumer Code, but this is not mandatory.

Return of Goods

The customer must return the products within 14 days from the notification of withdrawal.

Return address:

Plastiwood Società Cooperativa
Via della Dogana n. 21
03100 Frosinone (FR)
Italy

Return shipping costs are borne by the customer, except in cases involving defective products.

Products must be returned in good condition, complete with original packaging, and suitable for resale.

Replacement for Defective Products

When exercising the right of withdrawal, if the customer believes the product received is defective or damaged, they may request a replacement instead of a refund.

In this case:

  • shipping costs for the replacement product will be covered by Signorbit.com

  • the original product must be returned in a condition suitable for inspection, including the original packaging

Refund

In the event of withdrawal, Signorbit.com will refund all payments received from the customer (excluding any initial shipping costs) within 14 days from the notification of withdrawal.

The refund may be withheld until the returned goods have been received.

Applicable Law and Jurisdiction

The provision of the Service shall be exclusively governed by Italian law.

Any dispute arising from this agreement shall fall under the exclusive jurisdiction of the Court of Frosinone (Italy).